Refund Policy

 At Kookers, we are committed to providing you with the highest quality food products. Please review our refund policy below.

Refund Process

• Initiating a Refund:

If you wish to request a refund for a product purchased from  kookers.in, you must contact our customer support team info@kookers.in or 9400904286 within 2 days from the date of delivery.

• Eligibility for Refund:

Refunds are applicable under the following circumstances:

The product received is damaged or defective.

The wrong product was delivered.

The product received does not match the description on the website.

• Conditions for Refund:

To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

• Refunds are not applicable for:

Products damaged due to misuse or negligence.

Products with signs of wear and tear

• Provide Necessary Information:

When contacting customer support, please provide your order number, a clear description of the issue, and any supporting documentation such as photographs.

• Evaluation and Approval:

Our team will evaluate your refund request. Once approved, you will receive instructions on how to return the product.

• Return of Product:

Ship the product back to the address provided by our customer support team. Please ensure that the product is securely packaged.

• Verification and Refund:

Upon receiving the returned product, we will verify its condition. If the conditions for a refund are met, the refund will be processed through the original payment method.

Refunds: Refunds will be processed within 7-10 business days after we receive the returned product. The refund will be issued to the original payment method.